FairClose
Help Center

How can we help you?

Find answers to common questions, learn how to use our platform, or get in touch with our support team.

How to Bid

Learn bidding basics

Start Selling

Create your first listing

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Seller Standards

Grades, accountability states, and recovery actions

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QBC Explained

Fair anti-sniping system

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Auction Reminders

Browser + calendar sync

Buyer Protection

Escrow & claims

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Save for Later

Track prices & buy later

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Auction Terms

NWT, NIB, EUC & more

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Browse Brands

Explore 60+ luxury brands

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Immediate Payment

Pay now listings

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Shipping Options

Multi-box & handling fees

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Fulfillment Guide

Ship, track & avoid disputes

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Liquidity Engine

Discount ladders & offers

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Returns & Claims

Handle disputes professionally

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Bid Analytics

Track your win rate & insights

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Gift Cards

Buy, send & redeem cards

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Journal / Blog

Expert articles & top picks

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Bundle Deals

Multi-item bundles & savings

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ConsignPro

Consign items with FairClose

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CrossFlo Sync

Crosslist to external marketplaces

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Image Outpainting

Marketplace-ready image ratios

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Scraping Compliance

Import rules, robots policy, and marketplace limits

Recently Updated

Last 7 days
Seller Bulk Edit ModalConsignPro Ops HardeningShippo Labels & TrackingWatchlist Price-Drop AlertsCrossFlo Crosslisting SyncImage Outpainting WorkerPublic & Partner APIs

Browse Help Topics

Getting Started

How FairClose Works
Step-by-step guide from browsing to delivery, including how QBC bidding keeps auctions fair
6-Step Process
QBC Overview
Buyer Protection
Seller Payouts
QBC (Qualified Bidders Close)
Our anti-sniping auction system — open phase, cutoff, final phase, and response buffers
Three Phases
Qualification
Response Buffer
QBC vs Traditional
Auction Terms & Abbreviations
Learn what NWT, NIB, EUC, BIN, and 90+ other auction terms mean
Condition Terms
Auction Terms
Shipping Terms
Payment Terms
General FAQ
Frequently asked questions about our platform and policies
Account Setup
Platform Rules
Safety Tips
Technical Issues

Brands & Discovery

Brand Directory
Browse 60+ verified luxury brands with A-Z filter, category grouping, and search
Browse All Brands
Search Brands
Filter by Category
Luxury & Collectible
Brand Landing Pages
View brand details, active listings, recently sold items, and related brands
Brand Info & Badges
Active Listings
Recently Sold
Related Brands
Smart Brand Search
Find brands by name with typo tolerance, alias matching, and weighted scoring
Fuzzy Search
Alias Matching
Category Filter
Brand Autocomplete
Brand Verification
Understand verified, luxury, and collectible brand badges on listings
Verified Brands
Luxury Badge
Collectible Badge
Trust Signals

Buying

Buyer Guide
Everything about bidding, winning auctions, payments, guest checkout, and messaging
How to Bid
QBC System
Payments
Guest Checkout
Messaging
Shipping Insurance
Bid Buddy AI
Smart auto-bidding that places the minimum bid needed to stay ahead, up to your max
How It Works
AI Strategies
Budget Settings
Plus Member Benefits
Bid Analytics
Track win rate trends, average bid amounts, and category-level insights
Win Rate Trends
Avg Bid Analysis
Category Breakdown
Performance Tips
Save for Later
Save items from your cart, track price drops, and get ending-soon alerts
How It Works
Price Drop Alerts
Ending Soon Alerts
Move to Cart
vs Watchlist
Buyer Plus Membership
Lower buyer premiums, priority bidding, and exclusive deals
Membership Benefits
Buyer Premium
How to Subscribe
Cancel or Upgrade
Gift Cards
Buy, send, and redeem FairClose gift cards for yourself or as gifts
Buying Gift Cards
Redeeming Codes
Checking Balance
Sending as Gift

Selling

Seller Guide
Complete guide to the 7-step listing wizard, AI tools, templates, private auctions, and profile branding
7-Step Listing Wizard
AI Auto-List
Pricing & Format
Promote & Publish
Analytics
Seller Grades & Performance
How seller grades work and how to improve your performance score
Grade Calculation
Performance Metrics
Improving Your Grade
Public Grades
Seller Subscriptions & Tiers
Premium features, waived enhancements, and fee discounts by tier
Tier Benefits
Waived Enhancements
Fee Discounts
AI Features
Liquidity Engine
Auto price reductions, second chance offers, and private deals to boost sales
Discount Ladder
Second Chance Offers
Reverse / Private Offers
Interactive Demo
Private Listings
Create exclusive private auctions with invite-only access and access codes
Creating Private Listings
Access Codes
Invite Buyers
Link Sharing
Immediate Payment
Require immediate payment for faster, guaranteed transactions
How It Works
Setting Up
Buyer Experience
Best Practices
Seller Bulk Edit ModalUpdated
Quick-edit selected listings, pricing, shipping, category, and policy fields without leaving My Listings
Quick Edit
Bulk Fields
Draft Updates
Locked Listing Rules

Consignment

ConsignPro Guide
Submit luxury items, follow Arquivis authentication, listing preparation, sale settlement, and consignor payouts
Submit Item
Authentication
Commission Rates
Payout Ledger
ConsignPro Ops HardeningUpdated
Enterprise state transitions, assigned manager controls, commission override rules, and draft creation safeguards
State Transitions
Manager Assignment
Audit Trail
Listing Drafts
Authentication Requests
How authenticated consignment items reuse the FairClose Arquivis COA flow
Arquivis COA
Status Timeline
Listing Link

Shipping & Fulfillment

Shipping & Handling
Multi-box shipping, handling fees, Shippo, labels, and insurance
Multi-Box Shipping
Handling Fees
Shippo
Shipping Labels
Insurance
Shippo Labels & TrackingUpdated
Real label generation, multi-package shipments, label voiding, and tracking callbacks
Real Labels
Tracking Button
Multi-Package
Voiding
Webhooks
Bundles & Combined Shipping
Buy multiple items from a seller, save on combined shipping, and negotiate bundle prices
How Bundles Work
Combined Shipping
Bundle Deals
Negotiation
Seller Curated Bundles
Returns & Resolution
How to request returns, file claims, and resolve disputes
Return Eligibility
Filing a Claim
Evidence Upload
Seller Responses

Trust & Protection

Purchase Protection
Standard and FairClose+ coverage, escrow, inspection window, and claims
Standard Protection
FairClose+ Upgrade
Filing Claims
Inspection Window
Escrow System
Trust Score & Reputation
How trust scores are calculated and how to improve yours
Score Calculation
Trust Tiers
Improving Your Score
Fraud Prevention
Allowed Items
Complete guide to items permitted for sale on FairClose
Categories
Requirements
Documentation
Quality Standards
Restricted & Prohibited Items
Items that cannot be listed or require special approval
Prohibited Items
Restricted Categories
Reporting Violations
Consequences

Notifications & Account

Notifications & Price Alerts
Configure push notifications, email alerts, QBC reminders, and price drop tracking
QBC Alerts
Push Notifications
Price Alerts
Email Preferences
Watchlist Bids
Watchlist Price-Drop AlertsUpdated
Buyer watchlists track price drops, pending-sale returns, saved-search matches, and ending-soon notifications
Price Drops
Pending-Sale Waitlist
Saved Searches
Deal Radar
Auction Reminders & Calendar Sync
Save auction reminders once, sync them across devices, and avoid duplicate browser/calendar alerts
Cross-Device Sync
Calendar Export
Browser Alerts
Reminder Manager
No Duplicate Alerts
Real-Time Features
Live bid updates, watchlist notifications, and instant price alerts
Live Bid Updates
Watchlist Alerts
Push Notifications
Price Tracking
Referral Program
Earn rewards by referring friends to FairClose
How Referrals Work
Share Your Link
Reward Tiers
Redeem Rewards
Journal / Blog
Expert articles, top picks, market trends, and buying guides
Top Lists
Brand Spotlights
Buying Guides
Market Trends

AI & Seller Tools

SmartSell Automated Pricing
AI-powered pricing engine that optimizes your listing prices for faster sales
How It Works
Pricing Strategies
Leaderboard
Performance Tracking
AI Listing Generator
Generate optimized listing titles, descriptions, and tags with AI assistance
Title Generation
Description Writing
SEO Tags
Smart Templates
Seller Storefronts
Create and customize your branded storefront with banner images, social links, and featured products
Setup Guide
Customization
Featured Items
Store Analytics
Team Management
Invite team members to help manage your seller account (Platinum tier)
Add Members
Role Permissions
Activity Logs
Platinum Benefits
Bid Insights Dashboard
Real-time bid velocity, avg time between bids, predicted final prices, and per-listing analytics
Bid Velocity
Time Between Bids
Predicted Prices
Per-Listing Breakdown
Sponsored Ads
Promote listings with fixed rate, pay-per-click, or commission-based pricing — no upfront cost on commission
Fixed Placement
Pay Per Click
Commission on Sale
Placement Selection
Ad Performance Dashboard
Track impressions, clicks, conversions, and ROI for your sponsored ad placements
Impressions & Clicks
Conversion Rate
ROAS
Per-Placement Breakdown
Top Listings
Ad Sale Notifications
Get real-time alerts when a buyer purchases through your sponsored placement
Real-Time Alerts
SSE Push Notifications
Toast Notifications
Notification Bell
Smart Pricing Advisor
Get AI-powered pricing recommendations for hybrid BIN+Auction listings based on market data
Starting Price
Buy Now Price
Market Analysis
Pricing Strategies
Ad Email Digests
Receive daily or weekly email summaries of your sponsored ad performance
Daily Digest
Weekly Digest
Performance Summary
Email Settings
FairClose Gives
Platform-funded charitable giving program — FairClose donates from its fees, seller earnings unaffected
How It Works
Seller Protection
Buyer Round-Up
Impact Tracking
Marketplace Import & Scraping Compliance
How rotating user-agents/proxies work, robots.txt rules, and supported no-API marketplaces
Robots Policy
Supported Marketplaces
Import Guardrails
Scrape Health
CrossFlo Crosslisting SyncUpdated
Send listings to CrossFlo targets, receive delivery callbacks, and monitor crossposting health
eBay
Poshmark
Mercari
Delivery Mapping
Admin Health
Image Outpainting WorkerUpdated
Async marketplace image expansion with ratio detection, safe fallback, object storage, and retry-ready jobs
Async Jobs
Etsy 4:3
Shopify 1:1
Object Storage
Retries
Public & Partner APIsUpdated
Public listings, partner embeds, signatures, and integration-safe marketplace data access
Public API
Partner API
Embeds
OpenAPI

Popular Articles

View All
Getting Started

How FairClose works (6-step guide)

Bidding

What is QBC (Qualified Bidders Close)?

Notifications

How auction reminders and calendar sync work

Selling

How to create an effective listing

Fees

Understanding auction fees

Selling

Understanding Seller Grades (A+ to F)

Selling

Seller accountability states: on track, watchlist, at risk

Safety

How buyer protection works

Payments

Guest checkout and order email links

Protection

FairClose+ vs Standard protection

Shipping

Multi-box shipping setup

Shipping

Shipping best practices

Bidding

Auto-bidding with Bid Buddy

Plans

Pricing plans for buyers and sellers

Selling

Creating private listings

Terms

Auction abbreviations (NWT, NIB, etc.)

Selling

Using listing templates

Selling

Immediate Payment listings

Alerts

Setting up Price Alerts

Liquidity

Liquidity Engine: Discount Ladders

Gift Cards

Redeeming a gift card code

Referrals

Referral program: earn rewards

Marketing

Sponsored Ad Performance: track ROI

Notifications

Real-time ad sale notifications

Selling

Smart Pricing Advisor for hybrid listings

Marketing

Ad performance email digests

Selling

Combined BIN + Auction listings

Selling

Sale pricing for BIN listings

Selling

Becoming a verified seller

Brands

Browse the Brand Directory

Brands

Understanding brand badges (Verified, Luxury)

Policy

What items can I sell?

Policy

Prohibited and restricted items

Bidding

How to use Bid Analytics

Bundles

How bundles & combined shipping work

Bundles

Discover Bundle Deals from sellers

Support

Resolving disputes

AI Tools

SmartSell: automated pricing for sellers

AI Tools

AI Listing Generator guide

Selling

Setting up your seller storefront

Selling

Sponsored Ads: Promote your listings

Selling

Commission-based Sponsored Ads (no upfront cost)

Selling

Bid Insights: track bid velocity & predicted prices

Selling

7-Step Listing Wizard: complete guide

Community

FairClose Gives: platform-funded charitable giving

Community

Buyer round-up: optional checkout donations

AI Tools

Marketplace import scraping policy & compliance

Consignment

ConsignPro: consigning items with FairClose

Selling
Updated

Seller bulk edit modal: update listings without page redirects

Integrations
Updated

CrossFlo Sync: crosslist and monitor delivery callbacks

AI Tools
Updated

Image Outpainting Worker: marketplace-ready image ratios

Shipping
Updated

Shippo labels, voiding, tracking, and multi-package shipping

Developers
Updated

Public and partner API structure guide

Buying
Updated

Watchlist price-drop alerts and Deal Radar

Getting Started

New to Buying?
Get started with bidding in 3 easy steps
  1. 1

    Create Your Account

    Sign up for free - no credit card required to browse

  2. 2

    Browse & Watch Items

    Add items to your watchlist to track auctions

  3. 3

    Place Your First Bid

    Bid early to qualify for QBC final phase

Want to Sell?
Start selling in 3 easy steps
  1. 1

    Become a Seller

    Complete verification to unlock selling features

  2. 2

    Create Your Listing

    Add photos, description, and set your price

  3. 3

    Ship & Get Paid

    Ship within 3 days and receive payment

Still Need Help?

Our support team is here to assist you

Live Chat

Chat with our support team

Email Support

Get help via email

Phone Support

Call us for urgent issues

Community Forums

Ask the community

24/7

Support Available

<24h

Response Time

98%

Satisfaction Rate

10K+

Happy Users

Help Us Improve

FairClose is constantly evolving based on your feedback. Whether you have found a bug, have a feature request, or just want to share your experience - we would love to hear from you!

Feedback can be submitted anonymously or with your email for follow-up