Handling Returns & Claims
Know where to manage requests, how fast to respond, what evidence to provide, and how to issue refunds professionally.
Your Seller Support Hub
All returns and claims are managed from one central location in your seller dashboard.
How to Get There
Or navigate directly to: /dashboard/support
Returns Tab
View all buyer return requests. See status, reason, and buyer evidence. Approve, deny, or process refunds from one place.
Claims Tab
View buyer-filed claims (item not received, not as described, counterfeit). Respond with your position and proposed resolution.
Built-in Messaging
Send messages to the buyer directly within each return or claim. All communication is logged and visible to admins if escalated.
Timeline & Status
Every action is logged in a timeline: when the request was filed, your response, status changes, and admin overrides.
Summary Cards at a Glance
The top of your Support Hub shows 4 cards:
Pending Returns
Active Returns
Urgent Claims
Active Claims