Protection Plans
Standard Protection
Free - Included
48-hour inspection window
Coverage for items not shipped
Coverage for items not received
Coverage for undisclosed damage
Coverage for wrong item received
Buyer pays return shipping
FairClose+ Protection
Premium Upgrade
$2.99
per transaction
72-hour inspection window
Everything in Standard Protection
Return shipping label covered (up to $12)
Expanded counterfeit coverage
Priority claim review
How the Inspection Window Works
1. Order Delivered
Your item arrives and tracking is confirmed
2. Inspect Item
48-72 hours to verify the item matches the listing
3. Accept or Claim
Accept to release funds, or file a claim if there's an issue
4. Funds Released
Payment is transferred to seller after acceptance
Filing a Claim
Required for Most Claims
To process your claim efficiently, please provide:
- Clear photos showing the issue
- Photos of packaging (if damage-related)
- Detailed description of the problem
- Unboxing video (optional, strengthens claim)
Covered Claim Reasons
- Item not shipped within handling time
- Item never received (tracking shows issue)
- Undisclosed damage not shown in photos
- Received wrong item
- Missing parts or components
- Item materially different from listing
- Counterfeit/fake item
Frequently Asked Questions
Need Help With a Purchase?
Our support team is here to assist you with any questions or concerns.