Trust & Safety Score
Understand how FairClose calculates seller trust scores and how they help you make informed purchasing decisions.
What is a Trust Score?
Every seller on FairClose receives a trust score (grade A+ through F) based on their transaction history, shipping speed, buyer satisfaction, and dispute resolution rate. Higher scores indicate more reliable sellers.
How Scores Are Calculated
The algorithm considers: completion rate (orders fulfilled vs. cancelled), shipping speed (actual vs. promised), buyer ratings (post-purchase feedback), dispute rate (claims filed against the seller), and account age.
Buyer Protection Still Applies
Regardless of a seller's grade, every purchase on FairClose is covered by our Buyer Protection program. Your payment is held in escrow until delivery is confirmed and the inspection window has passed.
Grade Breakdown
A+/A: Excellent performance, top-tier sellers. B+/B: Good performance, reliable sellers. C+/C: Average performance, newer sellers. D/F: Below average, proceed with caution. All sellers are verified before listing.
Improving Your Score (For Sellers)
Ship promptly, communicate with buyers, accurately describe items, handle returns professionally, and maintain consistent activity on the platform.