Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Last updated: January 31, 2026
1. Information We Collect
We collect information you provide directly:
2. How We Use Your Information
Service Delivery
Provide and improve our auction services, process transactions, and send related notifications.
Auction Alerts
Send notifications about outbids, auction wins, shipping updates, and saved search matches.
Fraud Prevention
Prevent fraudulent activity and enforce our Terms of Service to keep the platform safe.
Support
Respond to your requests, answer questions, and provide customer support.
3. Information Sharing
We share information only as follows:
With sellers/buyers
Transaction-related details for completed auctions (shipping address, contact info)
Payment processors
Stripe and PayPal for secure payment processing
Service providers
Email delivery, hosting, and analytics services
Legal requirements
When required by law or to protect rights and safety
4. Data Security
We implement industry-standard security measures including encryption, secure servers, and regular security audits. Payment data is handled exclusively by PCI-compliant payment processors—we never store your full card details.
5. Your Rights
6. Data Retention
We retain your data while your account is active and as needed for legal/business purposes. Transaction records are kept for 7 years for tax and compliance. You may request deletion at any time by contacting support.
7. Contact Us
For privacy questions or requests, contact us at:
privacy@fairclose.co