How We Keep You Safe
Four pillars of trust that protect every transaction on FairClose.
Every purchase is backed by our Purchase Protection program. Get your money back if items are not as described, not received, or counterfeit.
- 48-hour inspection window
- Full refund for undelivered items
- Counterfeit coverage on all purchases
Payments are processed through Stripe with 256-bit SSL encryption. Funds are held in escrow until delivery is confirmed.
- Stripe-powered processing
- Escrow until delivery confirmed
- PCI DSS compliant
Every seller receives a transparent performance grade based on sales history, shipping speed, and buyer satisfaction. Higher grades mean more reliable sellers.
- A+ to F grading scale
- Based on real transaction data
- Updated after every sale
Luxury items undergo verification through our authentication partners. Look for the Authenticity Verified badge on listings.
- Third-party authentication
- Certificate of Authenticity
- Verified badge on listings
How Escrow Works
Buyer Pays
Payment is collected securely through Stripe at checkout.
Funds Held
Money is held in escrow — the seller cannot access it yet.
Item Ships
Seller ships the item. Buyer receives tracking information.
Funds Released
After the inspection window, funds are released to the seller.
Dispute Resolution
File a Claim
Open a dispute within 48 hours of delivery. Provide photos and a description of the issue.
Review Process
Our team reviews the claim within 24-48 hours. Both parties can submit evidence.
Fair Resolution
We issue a ruling based on the evidence. Options include full refund, partial refund, or return.
Still Have Questions?
Our support team is here to help. Browse our help center or contact us directly.